ONE Sound Studio Privacy Policy

1. Background

We're ONE Sound Studio. This Policy sets out how we handle personal information.

This Policy
This Policy sets out how we handle your personal information - that is, information about you and that identifies you, or can be reasonably linked to you. It applies to all the personal information we collect.

We update this Policy from time to time. You can always find the most recent version on our website at []. In some cases, we may email you to tell you about changes to the Policy.

2. What personal information do we collect?

We collect the information that we need to run our business and give you the products and services that you ask for.

We only collect your personal information when we reasonably need it to run our business or comply with the law.

For example:

  • When you register for an account on our websites such as (our “Websites”) (for example, to register your warranty or ask for your product to be serviced), we will collect your name and email address.

  • When you sign up for our newsletter, we will collect your email address.

  • When you sign up for the course training, we will collect your name, email address, and the information you provide.

  • When you complete one of our surveys, we will collect your survey responses.

  • When you contact us, we may keep a record of that contact, including the reason for contacting us, your country, name and email address, and the information that you provide to us.

What if you don't want to give us your personal information?
We give people the option of not identifying themselves or using a pseudonym, where it is lawful and practical.

However, in some cases, if you don't give us your personal information, we may not be able to give you the service you want or respond to your request. For example, you must identify yourself to register for an account on our Websites, register for a warranty or request a service.

Web statistics and analytics
When you visit our Websites, we may collect de-identified information such as your IP address, operating system, browser, general location, and which pages you visit. We do this to create statistics and analytics to help us understand how our site is used and to help our site function properly.

We use ‘cookies’ and similar techniques to do this; that is, small text or image files that are stored in your web browser. We use these to help our Websites work, help you log in and keep you logged in, personalise the content you see, and better understand how our site is used. You can turn off some cookies by changing your preferences on our website, but this may affect some site functions. 

3. How do we collect personal information?

We may collect information about you when you agree.

When we need your personal information, we usually collect it directly from you and with your consent.

We may do this when you, for example, sign up for an account on our Websites, subscribe to our newsletters, respond to our surveys or promotions, contact us, or interact with us on social media.

4. Why do we collect, use and hold your personal information?

We collect, use and hold your personal information to deliver our products and services and run our business.

Purposes of collection
For example, we collect, use and disclose personal information for the following purposes:

  • To give you information about ONE Sound Studio and our products and its services, including providing our newsletters

  • Promoting and marketing our business, including through direct marketing, offers and promotions

  • Managing our staff, including advertising roles, engaging employees or contractors, and managing those relationships

  • Managing our relationships with partners and third-party providers, and

  • Managing individual questions, requests and complaints.

We collect your personal information where:

  • You have consented to give it to us, or

  • Where it is in our legitimate interests – that is, where we need it to carry out our business, and our collection does not unreasonably impact your rights and freedoms.

We may also use or disclose your personal information for other purposes that are allowed or required by law.

Sometimes, we collect information or stories from people about their experiences with our products so we can post them on our Websites. When we do this, we tell those people that the information they are submitting will become public information and that ONE Sound Studio reserves the right to edit the information as required.

The copyright of any words and/or images in a user testimonial will remain the property of the author. The users provide a general, irrevocable, worldwide licence granted by the user to ONE Sound Studio to use the words and/or images for testimonials on our Websites and in other material at ONE Sound Studio’s sole discretion.

Direct marketing
Where you’ve agreed to receive information about our products or services, we may use your personal information to send you marketing messages, including offers and promotions. This may include our contacting you in a variety of ways, including by phone, SMS, and email.

You can opt-out of receiving marketing messages at any time:

  • For email and SMS messages, you can use the unsubscribe option included in the message.

  • For phone calls, you can tell the caller that you no longer wish to receive calls or other marketing messages.

You can also contact us directly - see ‘Contact us’, below.
We also work with online advertising partners to show you marketing messages on other websites and on social media apps. If you don’t want to see online direct marketing from us, you can change your cookie preferences on our Websites to turn off advertising cookies. You may still see some marketing messages from us, but they won’t be targeted.

5. Who do we share your personal information with?

We share your personal information within our company, and with our partners and suppliers.

We sometimes work with other organisations or hire other companies to help us do our work (‘third parties’). These third parties may collect your personal information on our behalf and provide it to us. We may also share your personal information with these third parties. These may include:

  • Affiliated authorised distributors, retailers and/or service agents that help us meet our warranty obligations

  • Information technology and data storage providers, that help us run our systems

  • Our direct marketing and promotions partners and service providers, and

  • Other companies and organisations for fraud protection purposes.

When we work with third parties, we take steps to ensure they handle your personal information safely and responsibly.

6. How do we keep your personal information safe?

We train our staff in how to keep your personal information safe and secure. We use secure systems and buildings to hold your personal information. We only keep your personal information for as long as we need it or are required by law to retain it.

We store the personal information we collect in secure buildings and systems, or with our trusted service providers. Here are some examples of the things we do to protect your information.

  • Staff training: We train our staff in how to keep your personal information safe and secure.

  • System security: We have firewalls, intrusion detection and virus scanning tools to help prevent viruses, malware and unauthorised people from accessing our systems.

  • Building security: We use a mix of ID cards, alarms, cameras, and other controls to protect our offices.

  • Service providers and overseas transfers: We store the personal information that we collect in Japan. When we send personal information overseas or use overseas service providers to handle or store data, we take steps to make sure personal information is kept safe and used lawfully.

  • Destroying or de-identifying data when no longer required: We aim to keep personal information only for as long as we need it for our work or to comply with the law. When we no longer need personal information and are allowed to by law, we take reasonable steps to destroy or de-identify it.

7. What are your rights?

You can ask to access the personal information that we hold about you, update or correct it, ask for a copy of it, or exercise other personal rights. To do this, we may need to first confirm your identity.

What are your rights?
You have the right to:

  • Access the personal information that we hold about you, and ask us to update or correct it if it is not right

  • Ask for a copy of the personal information that we hold about you – for example, photocopies, or copies of digital files

  • Ask us to stop using your personal information for certain purposes, and

  • Ask us to destroy or delete your personal information (if we’re not required to keep it).

There are some exceptions to these rights. For example:

  • We can’t give you access to personal information about other people, commercially sensitive information, or

  • We may not be able to destroy or delete the personal information we hold about you if we are required by law to keep it.

We’ll agree to your request if it’s reasonable and lawful for us to do so. If we don’t agree, or we only partially agree, we’ll:

  • Write to you to explain our decision (except if it’s unreasonable to do so), and

  • Give you information on your options, including how to make a complaint.

Is there a fee?
There is no fee to make a request. We may charge a fee to carry out some requests – such as access requests – if they are complicated or will take a long time. If there is a fee, we will let you know how much it is likely to be, so you can choose if you want to go ahead.

How long will it take?
We’ll try to carry out your request within 30 days after you make it, but complicated requests may take more time. When you make your request, we may need to confirm your identity. We do this to help keep the personal information that we hold safe.

How can you contact us?
See ‘Contact Us’, below.

8. Complaints

If you're concerned about how we have handled your personal information, please let us know and we'll try to fix it.

How can you make a privacy complaint?
If you’re concerned about your privacy or how we’ve handled your personal information, you can complain to us and we’ll try to fix it (see ‘Contact us’, below).

How do we manage privacy complaints?
We will:

  • Keep a record of your complaint

  • Write to you within 7 calendar days to acknowledge your complaint

  • Investigate your complaint (including, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals)

  • Write to you with our final response, including our view on whether we have not complied with this policy or relevant privacy laws, and what we will do to fix the issue.

In most cases, we’ll give you a final response within 30 calendar days of receiving your complaint. If we can’t give you a response at that time, we’ll get in touch to tell you why and work out a new timeframe with you.

9. Contact us

Please contact us if you have any questions or concerns about the way we handle your personal information, or to make a complaint.



1. 背景



我们会不时更新本政策。您始终可以在我们的网站 [] 上找到最新版本。在某些情况下,我们可能会通过电子邮件通知您有关政策的更改。

2. 我们收集哪些个人信息?




  • 当您在我们的网站上注册账户时,我们将收集您的姓名和电子邮件地址。

  • 当您注册我们的时事通讯时,我们将收集您的电子邮件地址。

  • 当您报名参加课程培训时,我们将收集您的姓名、电子邮件地址和您提供的信息。

  • 当您完成我们的一项调查后,我们将收集您的调查回复。

  • 当您联系我们时,我们可能会保留该联系的记录,包括联系我们的原因、您的国家/地区、姓名和电子邮件地址,以及您提供给我们的信息。





当您访问我们的网站时,我们可能会收集去身份识别的信息,例如您的 IP 地址、操作系统、浏览器、一般位置以及您访问的页面。我们这样做是为了创建统计数据和分析,以帮助我们了解我们的网站是如何使用的,并帮助我们的网站正常运行。

为此,我们使用“cookies”和类似技术:即存储在您的网络浏览器中的小型文本或图像文件。我们使用这些技术来帮助我们的网站运行,帮助您登录并保持登录状态,个性化您看到的内容,并更好地了解我们网站的使用方式。您可以通过更改您在我们网站上的偏好来关闭某些 cookie,但这可能会影响某些网站功能。 

3. 我们如何收集个人信息?




4. 我们为什么要收集、使用和持有您的个人信息?




  • 向您提供有关 喔嗯艺 及其产品和服务的信息,包括提供我们的时事通讯

  • 我们的业务推广和营销,包括通过直接营销、优惠和促销

  • 管理我们的工作人员,包括广告角色、聘用员工或承包商以及管理这些关系

  • 管理我们与合作伙伴和第三方提供商的关系,以及

  • 管理个人问题、请求和投诉。


  • 您已同意将其提供给我们,或

  • 它符合我们的合法利益——即我们需要它来开展我们的业务,并且我们的信息收集不会不合理地影响您的权利和自由。



有时,我们会从人们那里收集有关他们对我们产品的体验的信息或故事,以便我们将它们发布在我们的网站上。当我们这样做时,我们会告诉这些人,他们提交的信息将成为公共信息,并且 喔嗯艺 保留根据需要编辑信息的权利。

用户推荐语中的任何文字和/或图像的版权将仍然是作者的财产。用户向 喔嗯艺 提供由用户授予的通用、不可撤销的全球许可,以在 喔嗯艺 自行决定的情况下在我们的网站和其他材料中使用文字和/或图像作为推荐语。




  • 对于电子邮件和短信消息,您可以使用消息中包含的取消订阅选项。

  • 对于电话,您可以告诉来电者您不再希望接听电话或其他营销信息。

  • 您也可以直接与我们联系 - 请参阅下面的“联系我们”。

我们还与在线广告合作伙伴合作,在其他网站和社交媒体应用程序上向您展示营销信息。如果您不想看到我们的在线直接营销,您可以在我们的网站上更改您的 cookie 偏好以关闭广告 cookie。您可能仍会看到我们的一些营销信息,但它们不会是有针对性的。

5. 我们与谁共享您的个人信息?



  • 帮助我们履行保修义务的附属授权经销商、零售商和/或服务代理

  • 帮助我们运行系统的信息技术和数据存储提供商

  • 我们的直接营销和促销合作伙伴与服务提供商,以及

  • 其他履行反欺诈目的的公司和组织。


6. 我们如何保护您的个人信息安全?



  • 工作人员培训:我们培训我们的工作人员如何保护您的个人信息安全。

  • 系统安全:我们有防火墙、入侵检测和病毒扫描工具来帮助防止病毒、恶意软件和未经授权的人访问我们的系统。

  • 建筑安全:我们使用身份证、警报器、摄像头和其他控件的组合来保护我们的办公室。

  • 服务提供商及海外传输:我们存储在日本收集的个人信息。当我们将个人信息发送到海外或使用海外服务提供商处理或存储数据时,我们会采取措施确保个人信息的安全和合法使用。

  • 在不再需要时销毁或去除身份识别数据:我们的目标是仅在我们的工作需要或遵守法律的情况下保留个人信息。当我们不再需要个人信息且法律允许时,我们会采取合理措施销毁或去除身份识别信息。

7. 您有什么权利?




  • 访问我们持有的关于您的个人信息,如果发现不正确,请要求我们进行更新或更正

  • 索取我们持有的关于您的个人信息的副本——例如,复印件或数字文件的副本

  • 要求我们停止将您的个人信息用于某些目的,以及

  • 要求我们销毁或删除您的个人信息(如果我们不需要保留它)。


  • 我们不能让您访问有关其他人的个人信息、商业敏感信息或

  • 如果法律要求我们保留这些信息,我们可能无法销毁或删除我们持有的关于您的个人信息。


  • 写信给您解释我们的决定(除非这样做是不合理的),并且

  • 向您提供有关您的选择的信息,包括如何提出投诉。




我们会在您提出请求后的 30 天内尝试执行您的请求,但复杂的请求可能需要更多时间。当您提出请求时,我们可能需要确认您的身份。我们这样做是为了帮助保护我们持有的个人信息的安全。



8. 投诉





  • 记录您的投诉

  • 在 7 个日历日内写信给您确认您的投诉

  • 调查您的投诉(例如,包括收集相关事实、查找和审查相关文件以及与相关个人交谈)

  • 写信给您告知我们的最终回复,包括我们对我们是否未遵守本政策或相关隐私法的看法,以及我们将采取哪些措施来解决该问题。

在大多数情况下,我们会在收到您的投诉后 30 个日历日内给您最终答复。如果我们当时无法给您回复,我们会联系您,告诉您原因并与您一起制定新的时间表。

9. 联系我们



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